Tree Surgeons Kensington Terms and Conditions

These Terms and Conditions set out the basis on which tree surgeons in Kensington provide arboricultural and related outdoor services to residential, commercial, and managed properties. By requesting a quotation, accepting a booking, or allowing work to commence, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the service scope, the booking process, payment expectations, cancellation rules, liability limits, waste handling responsibilities, and the legal framework that applies to the agreement.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider carrying out the work, and references to “you” and “your” mean the person, company, or organisation instructing us. The expressions tree surgery, tree care, and arborist services may be used interchangeably throughout this document. These terms apply whether the work involves pruning, crown reduction, felling, stump grinding, hedge maintenance, deadwood removal, storm-damage response, or similar operations undertaken by a qualified tree surgeon Kensington service.

If any part of these terms is unclear, the customer should review them before confirming a booking. Where a written quotation, estimate, job sheet, or invoice contains specific details that differ from these terms, the specific document will take priority for that particular point only. All other provisions remain in force. The aim is to ensure that tree surgeons Kensington customers receive a transparent and professionally managed service from the first enquiry through to completion of the work.

All bookings are subject to availability, site assessment, and acceptance by us. A quotation may be provided after an initial discussion, photographs, video, or an on-site inspection. Any quote is based on the information available at the time and may change if the condition of the trees, access, proximity to structures, ground conditions, wildlife considerations, or safety requirements differ from what was originally described. We reserve the right to withdraw or revise a quotation if new information materially affects the cost, time, machinery, staffing, or method required.

A booking is confirmed only when you have accepted the quotation or estimate and we have agreed a date or approximate time for attendance. Verbal acceptance, email approval, text confirmation, or written instruction may all constitute agreement. However, no work is guaranteed until we have acknowledged the booking. Customers must ensure that any necessary permissions, consent from landlords or managing agents, and any applicable planning approvals or conservation restrictions are in place before the agreed date. We may request evidence of permission where reasonably necessary.

You must provide accurate information about the trees, access, location, overhead services, underground utilities, and any known hazards. If a site visit reveals conditions that make the work unsafe or impractical, we may postpone, amend, or decline the job. We may also refuse to carry out work where the activity would appear to be unlawful, unsafe, or contrary to good arboricultural practice. In such cases, any pre-paid sums relating to work not performed will be handled in accordance with the cancellation and refund terms below.

Payment terms will be set out in the quotation, estimate, or invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the work. For larger projects, we may request a deposit, staged payments, or partial payment in advance to reserve materials, machinery, or labour. Where a deposit is taken, it will normally be deducted from the final balance. Failure to make payment on time may result in recovery action, additional administrative charges, and interest where permitted by law.

We accept payment by methods that we may specify from time to time, which can include bank transfer, debit card, credit card, or other approved means. Cash payments may be accepted at our discretion, but any receipt must be retained as proof of payment. Invoices must be paid in full without deduction, set-off, or counterclaim unless we have agreed otherwise in writing. If your organisation requires purchase order numbers, invoicing references, or other administrative details, these should be provided before work begins.

All prices are stated inclusive or exclusive of VAT depending on the applicable business status and the wording of the quotation or invoice. Additional charges may apply where the scope of work changes after confirmation, including where extra timber removal, difficult access, out-of-hours attendance, emergency callouts, parking restrictions, traffic management, or specialist equipment are required. Where we incur costs because of delays caused by the customer, those reasonable costs may be passed on to you. This may include waiting time, abortive visit charges, or the cost of rescheduling crews and machinery.

Cancellations should be made as soon as possible. If you wish to cancel or rearrange a booking, you must notify us promptly so that we can release the slot and manage staffing and equipment commitments. The amount recoverable, if any, will depend on the timing of the cancellation and the costs already incurred. Where a deposit has been paid, it may be non-refundable if it was used to secure resources, procurement, or reserved labour, unless otherwise required by law or expressly agreed in writing.

If you cancel within a short period before the planned attendance, we may charge a reasonable cancellation fee to reflect wasted time, travel, and preparations. If we attend the site and are unable to proceed because access is blocked, permissions are missing, safety concerns arise, or the customer is unavailable to provide necessary instruction, this may be treated as a late cancellation or aborted visit. Repeated postponements or changes to the scope of work may also result in revised pricing. We will always act reasonably and in line with applicable consumer and contract law.

We may cancel or reschedule a booking where conditions beyond our control make attendance unsafe or impossible. This includes severe weather, vehicle breakdown, staff illness, emergencies, utility risks, site hazards, or changes in legal restrictions. In such circumstances, we will aim to offer an alternative date. Our liability for unavoidable delay or non-attendance will be limited to the amount paid for the affected service, unless the law requires otherwise. We are not responsible for losses that are indirect, unforeseeable, or outside our reasonable control.

Our liability is limited to the reasonable care and skill expected of a competent tree surgeon Kensington provider. We will take reasonable steps to protect property, structures, landscaped areas, and nearby items, but tree work is inherently hazardous and some disturbance is unavoidable. Minor scuffs, surface marks, lawn compression, bark shedding, sawdust, and small incidental impacts may occur as part of normal operations and do not automatically indicate negligence. The customer should remove or secure fragile items, vehicles, and movable objects before work begins.

We are not liable for pre-existing defects, hidden decay, root movement, subsidence issues, defective fencing, weak structures, or damage caused by circumstances that could not reasonably have been identified before work commenced. Where branches or stems are cut in accordance with the agreed scope, any resulting natural change in appearance, growth habit, or tree balance is part of the service requested. Unless we have specifically agreed to do so, we do not accept responsibility for the suitability of third-party instructions, neighbouring property disputes, or the outcomes of decisions taken by the customer after professional advice has been given.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability for any claim arising from the service, whether in contract, tort, negligence, or otherwise, will not exceed the price paid or payable for the specific work giving rise to the claim. We shall not be liable for loss of profit, loss of business, loss of opportunity, or consequential losses.

Waste produced during tree surgery is managed in accordance with applicable waste laws and environmental standards. Timber, branches, leaves, stump arisings, and other green waste remain the responsibility of the person commissioning the work unless the quotation states that removal and disposal are included. Where waste is to be removed by us, it will be handled, transported, and disposed of or recycled using lawful and appropriate methods. We may chip, mulch, log, or otherwise process green waste where that is suitable for the job and consistent with the agreed service.

If you request that timber or woodchip be left on site, you accept responsibility for its storage, use, and future handling. We are not responsible for how removed material is used once delivered or left at the property. Any waste carrier obligations, transfer notes, licensing requirements, or duty-of-care documentation will be met by us where required by law. The customer must not ask us to dispose of prohibited materials through green waste channels, and we reserve the right to refuse any request that would breach environmental regulations.

Where waste is contaminated by non-organic material, disease, pests, chemicals, or other hazards, additional charges may apply due to the need for separate handling or specialist disposal. We may also refuse to remove waste if it presents an unsafe or unlawful disposal risk. All work is carried out with due regard to trees, wildlife, and environmental responsibilities. If protected species, nesting birds, or other ecological constraints are identified, the work may need to be delayed or modified to remain compliant with the law.

Customers must ensure that the site is reasonably accessible and that we can work safely without obstruction. This includes arranging access for crews, machinery, and vehicles, and informing us of any gates, tight passages, fragile surfaces, restricted parking, or underground features. If access becomes impossible after the booking has been agreed, we may charge for any wasted attendance, equipment hire, or crew time. We are entitled to stop work if conditions become unsafe or if continuing would breach operational safety standards.

You are responsible for identifying and advising us of any hidden services, such as electricity, gas, water, telecoms, irrigation lines, soakaways, or other infrastructure that may be affected by the work. Although we will exercise reasonable care, we cannot be responsible for damage caused by unknown, unmarked, or incorrectly located services. If specialist surveys, service searches, or permits are required, these should be arranged before work begins unless we have agreed to handle them as part of the service.

Any advice we provide about tree health, pruning frequency, safety, or future management is given in good faith based on the circumstances observed at the time. Trees are living organisms and their condition can change after the work is completed due to weather, disease, pests, drought, root issues, or other environmental factors. For that reason, we do not guarantee specific biological outcomes unless a separate written guarantee has been expressly agreed. The customer remains responsible for ongoing monitoring and maintenance unless a contract states otherwise.

We may assign or subcontract all or part of the service to suitably qualified personnel where necessary to complete the job efficiently and safely. Any subcontractor engaged on our behalf will be expected to work to the same professional standards. We may also use cranes, chippers, stump grinders, ropes, harnesses, and other specialist equipment as required. Equipment selection, access methods, and sequencing decisions are made by us unless the written agreement states otherwise.

Force majeure events and circumstances outside our reasonable control may delay or prevent performance of the service. These may include extreme weather, fire, flood, accident, acts of vandalism, road closures, public restrictions, labour shortages, or supply interruptions. In such cases, we will take reasonable steps to minimise disruption and to reschedule the work if possible. We will not be liable for delays caused by events beyond our control provided we act promptly and fairly in response to them.

These terms may be updated from time to time. The version in force on the date of your booking will normally apply to that booking unless a later written agreement states otherwise. If any provision is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force. Failure by either party to enforce any right under these terms does not constitute a waiver of that right. No third party has the right to enforce the agreement unless the law gives them that right.

These Terms and Conditions and any dispute or claim arising from or in connection with them are governed by the law of England and Wales. By engaging our services, you agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory legal rights that apply to consumers or businesses. If a dispute arises, both parties should first try to resolve it in good faith and without unnecessary delay, using clear written communication and reasonable cooperation.

By confirming a booking with a tree surgeons Kensington service, you acknowledge that you have read, understood, and accepted these terms. The agreement is intended to protect both parties by setting clear expectations for scheduling, payment, cancellations, liability, and waste compliance. We aim to deliver a professional, lawful, and carefully managed service while maintaining fairness and transparency throughout the process.